What is the most important action to take when calling 9-1-1 or a local emergency number?

Listening carefully to the dispatcher is crucial when calling 9-1-1 or a local emergency number. The dispatcher is trained to assess the situation and provide essential guidance. They may ask specific questions to gather more information or give you instructions to follow while help is on the way. By actively listening, you can effectively communicate any important updates about the situation or follow any instructions they provide, which could be critical for the safety of everyone involved.

While speaking slowly and clearly is also important, it is secondary to being receptive to the dispatcher's inquiries and directions. Providing your address first is helpful but should not overshadow the necessity of understanding and responding to the dispatcher’s questions. Hanging up after giving details can prevent critical communication from occurring, which may hinder the response to the emergency. Therefore, prioritizing listening ensures you can give necessary updates and receive vital information.